I understand that we are currently on Level 4 Alert – with a HIGH risk of transmission.

All shops in England reopened from 15th June. Things will be different. WHICH has some useful reviews —  What will shopping look like now? and some useful information about Face Masks. WHICH also has a Guide to  to your rights if an Event is cancelled.

I am sure you have all read about teh saga that is the “NHS test and trace” systems. Unsurprisingly criminals are exploiting the COVID-19 pandemic to try and get their hands on your money and personal information. To date, Action Fraud has received reports from 2,378 victims of Coronavirus-related scams, with the total losses reaching over £7 million.

Watch out for scam messages: Your bank, or other official organisations, won’t ask you to share personal information over email or text. If you receive an email you’re not quite sure about, forward it to the Suspicious Email Reporting Service (SERS): report@phishing.gov.uk.

NHS Test & Trace will only call you from the number 0300 013 5000. Anyone who does not wish to talk over the phone can request the NHS Test and Trace service to send an email or text instead, inviting them to log into the web-based service. All text or emails sent by NHS Test and Trace will ask people to sign into the contact tracing website and will provide you with a unique reference number. It is advisable to type the web address https://contact-tracing.phe.gov.uk directly into your browser, followed by the unique reference number given to you, rather than clicking on any link provided in any message.

The NHS Test and Trace service will never:

  • ask you to dial a premium rate number to speak to them (e.g.,those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or to set up any passwords or PINs over the phone
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

If you think you have been a victim of fraud, please report it to Action Fraud at or by calling 0300 123 2040

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